After Sales Manager

Your tasks

• Leading, managing and motivating a team of direct reports.
• Responsible for implementing strategies for all after sales activities as aligned in accordance with midterm plan.
• Proactive in dealing with all customer queries, clarification of customer complaints & escalations, pro-active communication and ensuring actions are implemented.
• Responsible for defining and achieving order intake & turnover targets (volume and value) including ownership of weekly and monthly trackers.
• Sales Support for all after sales products in the East Africa Region; this includes retrofits, upgrades, spare parts, training, service, overhaul, operation supplies etc. in cooperation with related departments.
• Develop and maintain opportunity lists, action plans and roll out by involving various stakeholders (sales, project managers etc.) to achieve the after sales budget.
• Involved in special projects, help coordinate them internally and externally.
• Monitor & distribute workload amongst all after sales project managers and regional coordinators to make sure that urgent issues are handled with priority.
• To drive, follow up & assist in roll out of all activities concerning after sales products.
• To monitor the project schedule of each project manager and pro-actively guide them to make sure that the customer satisfaction is achieved.
• To work closely with the technical teams in Germany for any support and clarification.
• To follow up on all processes internally and identify the areas to improve the efficiency.

Your profile

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• Diploma/University Degree in Engineering/Business Administration or similar qualification
• A minimum of 7 years’ experience working in a bottling and packaging industry
• Strong familiarity with Krones technologies and after-sales products.
• Proven track record in technical sales.
• Comprehensive background in managing and motivating a team of direct reports.
• Good knowledge in project management principles and techniques.
• Excellent understanding of pricing calculation
• Strong analytical ability, attention to detail and strategic thinking
• Ability to work with different cultures, lead & encourage a diverse team
• Professional liaison with all levels of management and technical clients, both internally and externally
• Work effectively in a high-volume and intense working environment.
• A deadline driven individual who is self-motivated, independent, result driven, solution orientated, with solid time management skills
• Strong communication skills in English both verbal and written, German language is an addition.
• Demonstrate proficiency in MS Office/Teams and SAP.