Krones Thailand - Technical Support (m/f/d)* Dryparts Mechanics
Division
Others
Company
Krones Thailand Co. Ltd.
Location
Bangkok, Thailand, Mobile working
Join as
Professionals
Worktime
Full-time
Your tasks
- Technical Support 1st Level for Dry Part Mechanic
- Communicate & support customers' problems via phone, email, conference and face-to face Meetings
- Communicate & support engineers’ problems via phone, email, conference and face-to face Coaching
- Create and manage customer service ticket clarification or prioritize escalation to management Level
- Once the issue has been reproduced, diagnose the issue and record Report
- Monitoring and determine special tools Dry Part Mechanic to facilitate supporting
- Support and manage claim issue Dry Part Mechanic
- Ensure promt support and resolve all Dry Part Mechanic issues
- Act as the primary liaison between company and customers
- Act as a consultant and offer solutions for customers' problems for Dry Part Mechanic
- Track and manage work record for Dry Part Mechanic
- Work with all internal groups, including support, sales, engineering, product management, consulting, Dry Part Mechanic
- Prepare accurate and timely Report
- Transfer technical knowledge Dry Part Mechanic to engineer
- Onsite support Dry Part Mechanic customer problem time-to-time
- Onsite support Dry Part Mechanic engineer in work issue time-to-time
- Coach and audit engineer in order development process
- Support Academy in terms of customer trainer – Dry Part Mechanic
- Support Academy in terms of Service trainer – Dry Part Mechanic
Your profile
- Bachelor’s degree in Mechanical Engineering
- 4 – 7 years of experience is preferred
- Prior experience in working in multinational teams is preferred
- Proficiency in English
Our benefits
Krones as an employer
Krones’ employees are what set it apart from the rest. For they deliver a peak performance every day – thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards:
Attractive rewards
Krones rewards its employees’ commitment with a comprehensive and worthwhile package.
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Work-Life-Balance
It is not always easy to juggle one’s job and private life – but Krones offers a wide range of opportunities to make it easier to master this balancing act.
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Flexible working environment
With work areas containing state-of-the-art equipment and great flexibility in the organisation of working hours and work locations, Krones has created an attractive working environment.
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Focus on health
Krones wants its employees to feel good – and thus supports them with a large number of offers and measures for promoting good health.
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Focus on development
Krones not only continually further develops its products, but also offers its employees a range of further training opportunities.
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Krones keeps it in the family
Even though Krones is now an international corporate group, its work climate resembles being in a large family.
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An eye to the future
Krones is always one step ahead – and this applies equally to the technology used and to the future of its employees.
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Your application
Interested? Apply online now!
Does this sound interesting to you? Then submit your application now! A challenging field of activity in a Krones team with attractive conditions is awaiting you. Any other questions?
For further information, please contact Samantha Hinrichs, phone +66 2 763 6500. We are looking forward to receiving your application data.
To make sure your application will be treated efficiently and promptly, please use our online form - the input takes a maximum of 5 minutes.
* To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.