Krones UK - LCS Sales Support Engineer (m/f/d)*
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Reference number 2024-1748 Date 05. December 2024

Krones UK - LCS Sales Support Engineer (m/f/d)*

Division
Others
Company
Krones UK Ltd.
Location
Bolton, United Kingdom
Join as
Professionals
Worktime
Full-time

Krones UK is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide. The Group is a global employer of more than 18,500 employees. In Krones UK today there are about 135 employees who handle Krones’ activities. The Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations.

Your tasks

We have an exciting opportunity for a LCS Sales Support Engineer, based at our Head Office in Bolton. This position will play a key part in supporting us to deliver an exceptional service to our customers, who are at the heart of everything we do. A primary focus of the role is to create and process retrofit enquiries, taking a key role in technical clarification of complex projects. We are looking for a dynamic and motivated individual to fill this critical role and continue to build on our achievements.

The successful applicant will need to be highly organised, possess outstanding communication skills and have a strong technical background.

  • Create and process both simple and complex enquiries, quotations and orders in the current Krones systems
  • Clarify complex technical, commercial and schedule-related customer requirements in quotations and orders
  • Support the LCS team with technical clarification of new enquiries
  • Create and manage opportunities in our current CRM system
  • Convert quotations and order confirmations according to location, currency and sales policy
  • Proactively monitor the internal deadlines of the retrofit divisions for quotation processing and order clarification
  • Communicate with customers and Krones AG specialists to clarify technical details and ensure an accurate offer to the customer, arranging meetings/calls where necessary
  • Coordinate and track project milestones for LCS Sales, including quotation follow-up
  • Check and authorise LCS inbound invoices from Krones AG and 3rd party suppliers
  • Ensure the OneNote filing system is kept up to date
  • Arrange shipments for UK and ROI orders using the preferred transport provider, based on the required service and shipping point
  • Monitor reports to ensure timely order processing, shipment and invoicing of LCS orders
  • Take ownership and manage allocated customer accounts
  • Cooperate closely with LCS Project Management and LCS Regional Sales Managers
  • Assist with resolution of customer complaints related to LCS Sales 
  • Engage in regular customer site visits when required
  • Maintain Standard Operating Procedures for relevant LCS Sales tasks

Your profile

  • At least three years’ experience in a same/similar industry with a proven track record
  • Engineering/Technical qualification, or equivalent experience is essential
  • Good level of computer literacy, having used MS office, but also with the ability to learn new systems quickly
  • Experience in SAP and CRM systems advantageous
  • Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message
  • Self-motivated to work efficiently and achieve objectives
  • Ability to work cross functionally with other departments within the company

Our benefits

Krones as an employer

Krones’ employees are what set it apart from the rest. For they deliver a peak performance every day – thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards:

Attractive rewards
Krones rewards its employees’ commitment with a comprehensive and worthwhile package.
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Our benefits
Attractive rewards

Krones has agreed an acknowledged pay scale with the Bavarian IG Metall trade union. In addition to a purely job-related salary, Krones also pays a large number of voluntary corporate fringe benefits – such as extra payments in the event of employee illness or an ability to have a share in the company’s success.

Krones has also taken out corporate and private travel health insurance for all of its employees.

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Work-Life-Balance
It is not always easy to juggle one’s job and private life – but Krones offers a wide range of opportunities to make it easier to master this balancing act.
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Our benefits
Work-Life-Balance

Reconciling one’s professional and private life is currently one of the fundamental challenges faced by every employee. It goes without saying that Krones does all it can to ensure that its employees can pursue their private interests outside of their job. As regards childcare, there is also, for instance, a daycare facility for children between the ages for four months and six years right next to the Neutraubling plant.

To allow employees to structure their own time with even greater freedom and flexibility, each employee has the option of applying for a sabbatical of between one and six months. Krones also grants special holidays, for example, for weddings, moving house or the birth of a child.

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Flexible working environment
With work areas containing state-of-the-art equipment and great flexibility in the organisation of working hours and work locations, Krones has created an attractive working environment.
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Our benefits
Flexible working environment

Flexible working hours apply in many departments and at all Krones locations. This means that employees are free to decide themselves when they start and finish working – and the well-deserved leisure time can be ideally arranged to go hand-in-hand with the job.

Some jobs also allow mobile working. The necessary conditions are provided by a modern IT environment and digital communication options which allow many jobs to be performed virtually.

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Focus on health
Krones wants its employees to feel good – and thus supports them with a large number of offers and measures for promoting good health.
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Our benefits
Focus on health

Safety during day-to-day work, a corporate health insurance provider or welfare advice: at Krones, the employees have a myriad of options for preserving and improving their health in the long term.

One of the key components for a healthy work environment is our corporate health management scheme. Its core elements are the protection and promotion of health. Here, Krones not only scrutinises working conditions and the work environment but collaborates with the Krones health insurance provider to additionally offer fitness and relaxation courses which provide a counterbalance to working life.

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Focus on development
Krones not only continually further develops its products, but also offers its employees a range of further training opportunities.
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Our benefits
Focus on development

With its management, specialist or project careers, Krones has three development routes which define the career paths within the company.  However, it is not imperative to follow these official career paths. Each individual employee can develop themselves further within their profession by taking on responsibility, showing commitment and looking beyond their horizons. It is exactly this kind of personal initiative that Krones supports with participation in specialist instruction courses or interdisciplinary training measures.

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Krones keeps it in the family
Even though Krones is now an international corporate group, its work climate resembles being in a large family.
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Our benefits
Krones keeps it in the family

Whether it be football, tennis or ice hockey: The numerous Krones company sport groups are the best proof of a special camaraderie which runs through the entire company. For even though the athletes may have won many a legendary victory – the title and successes do not take centre stage. In their free time they simply continue doing the same thing that characterises their working day: having fun supporting one another and setting up something great as a team.

To strengthen this sense of community even more, Krones invites its employees once a year to a company party in each of its plants. Here, work fades into the background and the Krones family is brought even closer together through celebration in a relaxed atmosphere.

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An eye to the future
Krones is always one step ahead – and this applies equally to the technology used and to the future of its employees.
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Our benefits
An eye to the future

Even if retirement is very far away for many people: Krones is already ensuring today that its employees will be well taken care of in their retirement years. As part of its corporate pension scheme, Krones invests money each month in the pension pot for each individual employee. This contribution can then also be topped up voluntarily by each wage earner. And this commitment is worthwhile as Krones then rewards the employee’s decision to make a voluntary payment by adding to it yet another pension contribution of its own – true to the motto: all good things come in threes.

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Your application

Interested? Apply online now!

We look forward to welcoming you in a dynamic open-minded company with a strong market position and lots of international ties.  Krones UK offers attractive working conditions and benefits, a modern working environment, and a high level of independence in the job. At Krones we value our employees and their development highly, so we offer professional and personal development opportunities both locally and within our international corporation. If you decide to join us, our team is dedicated to making you feel at ease and helping you settle-in well with a tailored onboarding program.

Does this sound interesting to you? Then submit your application now!

* To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.
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