Krones UK - LCS Sales Support Engineer (m/f/d)*
Your tasks
We have an exciting opportunity for a LCS Sales Support Engineer, based at our Head Office in Bolton. This position will play a key part in supporting us to deliver an exceptional service to our customers, who are at the heart of everything we do. A primary focus of the role is to create and process retrofit enquiries, taking a key role in technical clarification of complex projects. We are looking for a dynamic and motivated individual to fill this critical role and continue to build on our achievements.
The successful applicant will need to be highly organised, possess outstanding communication skills and have a strong technical background.
- Create and process both simple and complex enquiries, quotations and orders in the current Krones systems
- Clarify complex technical, commercial and schedule-related customer requirements in quotations and orders
- Support the LCS team with technical clarification of new enquiries
- Create and manage opportunities in our current CRM system
- Convert quotations and order confirmations according to location, currency and sales policy
- Proactively monitor the internal deadlines of the retrofit divisions for quotation processing and order clarification
- Communicate with customers and Krones AG specialists to clarify technical details and ensure an accurate offer to the customer, arranging meetings/calls where necessary
- Coordinate and track project milestones for LCS Sales, including quotation follow-up
- Check and authorise LCS inbound invoices from Krones AG and 3rd party suppliers
- Ensure the OneNote filing system is kept up to date
- Arrange shipments for UK and ROI orders using the preferred transport provider, based on the required service and shipping point
- Monitor reports to ensure timely order processing, shipment and invoicing of LCS orders
- Take ownership and manage allocated customer accounts
- Cooperate closely with LCS Project Management and LCS Regional Sales Managers
- Assist with resolution of customer complaints related to LCS Sales
- Engage in regular customer site visits when required
- Maintain Standard Operating Procedures for relevant LCS Sales tasks
Your profile
- At least three years’ experience in a same/similar industry with a proven track record
- Engineering/Technical qualification, or equivalent experience is essential
- Good level of computer literacy, having used MS office, but also with the ability to learn new systems quickly
- Experience in SAP and CRM systems advantageous
- Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message
- Self-motivated to work efficiently and achieve objectives
- Ability to work cross functionally with other departments within the company
Our benefits
Krones as an employer
Krones’ employees are what set it apart from the rest. For they deliver a peak performance every day – thus ensuring the future viability of the company. And it is exactly this level of input that Krones acknowledges with its attractive rewards:
Your application
Interested? Apply online now!
We look forward to welcoming you in a dynamic open-minded company with a strong market position and lots of international ties. Krones UK offers attractive working conditions and benefits, a modern working environment, and a high level of independence in the job. At Krones we value our employees and their development highly, so we offer professional and personal development opportunities both locally and within our international corporation. If you decide to join us, our team is dedicated to making you feel at ease and helping you settle-in well with a tailored onboarding program.
Does this sound interesting to you? Then submit your application now!
* To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.